A Time to Reflect & Look Ahead

In American corporate culture, the final week of the year often serves as a time for reflection and big-picture thinking. At Chirok, we take this opportunity to review all our decisions through the lens of our core value: improving revenue cycle performance according to each client’s unique definition of success.

We partner with a diverse range of inpatient and outpatient care providers. Many of our clients’ concerns mirror challenges felt across the entire care delivery ecosystem—accurate provider documentation, timely claims filing, complete coding, and reducing provider burnout are universal priorities. Yet, local variations in care delivery organizations bring unique challenges and goals, requiring our teams to employ more nuanced, tailored problem-solving approaches.

At Chirok, we strive to embed customer sensitivity and bespoke solutions into all our services. Supporting our team in delivering these solutions effectively and efficiently is paramount. We take ownership not just of our work but also of our clients’ goals. This level of commitment drives us to solve complex problems that align with the high standards set by the high-performing care delivery organizations we serve.   

In 2024, we invested heavily in the well-being of our people. We thoughtfully considered how to best support our workforce in a post-pandemic world that emphasizes flexibility and individual responsibility, while maintaining the benefits of standardization. At Chirok, we believe in the enduring importance of human decision-making in revenue cycle management. Empowering and supporting our employees fosters a culture of psychological safety, pride in their work, and a commitment to finding creative solutions in the face of constraints. We ask for a high level of dedication from our team, and we match that commitment by prioritizing their growth and well-being.

Amid growing competition in provider revenue cycle management, we doubled down on our strengths: delivering superior results at scale, supported by an airtight paper trail to meet both strict regulatory requirements and provider learning needs. With the rise of AI scribe and risk adjustment technologies, we positioned Chirok as a service-based partner, bridging the gap between nascent technology and its successful deployment at scale in high-stakes clinical settings. Our teams bring true subject matter expertise in clinical documentation and coding, enabling a technology-agnostic, principles-based approach to solving client challenges.

We also go beyond the technical aspects, training our teams to navigate specific client environments, align with organizational cultures, integrate client KPIs, and proactively address potential pain points. Our commitment ensures that every solution we deliver meets the unique needs of our clients.

We believe that robust revenue cycle management processes not only help navigate changing reimbursement requirements but also serve as critical clinical tools. Providing the right information to the right person at the right time can sometimes mean the difference between life and death. This responsibility drives us to continually invest in products, policies, and technology that empower our team to meet both clinical and administrative needs with streamlined workflows.

As we look ahead to 2025, we see exciting opportunities on the horizon. The reimbursement models that underpin the American healthcare system are under intense scrutiny, with growing recognition of the need to better align incentives with patient well-being. At Chirok, we remain hopeful that our healthcare system will navigate these ethical dilemmas and trade-offs to usher in a period of continuous improvement in access, affordability, and quality of care for all Americans.

We are eager to see where the market and policymakers direct their focus in the coming year and remain committed to delivering best-in-class services to both our current and future clients.

Finally, we want to express our deepest gratitude to the clients who have trusted us on this journey. Your partnership and confidence in Chirok inspire us to keep raising the bar. Together, we look forward to achieving even greater success in 2025.